Activation failed — error messages (FAQ) – Deep Art AI Helpcenter

Category: Licensing & Account
Section: Activation

Common messages

Message	What it means
Product key is invalid	The key was mistyped, contains extra spaces, or doesn’t match the product/edition.
License already in use	The key is still active on another computer.
License server unreachable	The app can’t reach the activation service (network/proxy/firewall).
Activation limit reached	Too many activations in a short time window.

Message	Likely cause	How to fix
Product key is invalid	Typo, leading/trailing spaces; using a renewal/upgrade key before the main key	Copy the key from your purchase email or Profile → Product Key, paste it exactly; if you have an upgrade/renewal, activate the main key first.
License already in use	Key still bound to an old device	Start the app on the old device and choose Help → Deactivate License, or sign in to your account (Profile → Product Key) and click Deactivate, then activate on the new device.
License server unreachable	Firewall/proxy blocks HTTPS (TCP 443) or TLS inspection breaks the request	Try a different network (hotspot), pause deep‑inspection/SSL proxy if allowed, or ask your IT to allow the activation endpoint. Then retry activation.
Activation limit reached	Multiple activations within a short time	Wait and try again later, or contact support@deeparteffects.com to reset the limit.

After any change (deactivation, driver/proxy updates), restart the app and retry activation.

Where can I find my key again?
In your account under Profile → Product Key; the key was also emailed to you after checkout.
Can I move the license to a new computer?
Yes — deactivate on the old device (in‑app or via your account), then activate on the new one using the same key.
Still can’t activate?
Send a brief description and your key to support@deeparteffects.com. If your network blocks activation, we can help you complete the process.