Creator Pro won’t start (Windows/macOS) — Troubleshooting

Product: Deep Art Creator Pro (Windows & macOS)

Section: Troubleshooting

Contents

• Symptoms
• Causes
• Step‑by‑step fix (Windows)
• Step‑by‑step fix (macOS)
• When to contact support
• See also

Symptoms

• The app doesn’t open or quits immediately without showing a window.
• No error dialog appears; launching again has the same result.
• On macOS, the Dock icon bounces once and disappears.

Causes

Step‑by‑step fix (Windows)

1. Restart Windows. This clears incomplete updates or file locks.
2. Re‑download the installer from the official Downloads page and install again.
3. Run as administrator once: Right‑click the app → Run as administrator to rule out permission issues.
4. Update system components: Install pending Windows Updates and (optionally) update graphics drivers from your vendor.

Step‑by‑step fix (macOS)

1. Reboot macOS.
2. Install the correct build for your Mac: Apple Silicon (M‑series) build on M‑chip Macs; Intel build on Intel Macs.
3. Move the app into Applications and launch it from there.
4. Apply macOS updates (System Settings → General → Software Update) and try again.

When to contact support

If the app still won’t start, contact support@deeparteffects.com with:

• OS version (e.g., Windows 10 22H2 / macOS 14.x)
• Computer model (and Apple Silicon vs. Intel if on macOS)
• A brief description of what happens when you launch the app

See also

• Supported operating systems & GPUs (Creator Pro)
• Install on Windows (Creator Pro)
• Install on macOS (Creator Pro)
• Install on Linux (Creator Pro)
• Optimize performance (Creator Pro)