Model download & cache issues (Creator Pro)

Product: Deep Art Creator Pro
Section: Troubleshooting

Contents

• Symptoms
• Likely causes
• Step‑by‑step fix
• Clean cache (paths)
• FAQ
• See also

Symptoms

• The model download progress appears stuck (e.g., stalls part‑way and doesn’t complete).
• After waiting several minutes, the dialog shows an error and no new files are available.
• Re‑trying the download produces the same behavior.

Likely causes

• Unstable network connection, VPN/proxy interception, or temporary server/network hiccup during transfer.
• Corrupted or partial files inside the local model cache.
• Security software (antivirus) temporarily blocking archive extraction.

Step‑by‑step fix

1. Quit the app. Close Creator Pro completely.
2. Check your connection. If possible, switch to a stable Wi‑Fi or wired connection; temporarily disable VPN/proxy.
3. Pause antivirus briefly. Turn off real‑time scanning only during the download (if permitted by your policy).
4. Clear the local cache (see Clean cache (paths) below).
5. Restart the app and trigger the model download again.

Clean cache (paths)

Delete the contents of the cache folder (do not delete the folder itself):

• Windows: %APPDATA%\DeepArtCreatorPro\modelCache
• macOS / Linux: ~/.deepartcreatorpro/modelCache

After clearing the cache, start Creator Pro and retry the download.

Note: Folder names may differ if you chose a custom data location. Use your OS search for modelCache if needed.

FAQ

• The progress stays at 0%.
  Check firewall rules; downloads use standard HTTPS (TCP 443). If you use a corporate SSL‑inspection proxy, try a different network.
• Can I keep existing models?
  If downloads fail repeatedly, remove partial files from modelCache first, then retry. Keeping corrupted fragments can cause repeated failures.

See also

• Supported operating systems & GPUs (Creator Pro)
• Install on Windows (Creator Pro)
• Install on macOS (Creator Pro)
• Install on Linux (Creator Pro)
• Optimize performance (Creator Pro)