Contact & support (Deep Art API)

Category: Deep Art API
Section: Support & updates

Contents

• When to contact us
• What to include in your ticket
• How to reach us
• Incident updates & release notes
• See also

When to contact us

• You’ve checked the endpoint guides and Errors & rate limits article and the request still fails.
• You need help with plan limits, billing for the API, or account access.
• You suspect a service incident (widespread errors, timeouts).

What to include in your ticket

Provide concise, reproducible details so we can help faster:

• Endpoint & method: full URL path and HTTP verb (e.g., GET /v1/noauth/styles).
• Timestamp & timezone when the error occurred.
• Status code and any response body (redact credentials).
• Request ID if one was returned in headers.
• Plan name (e.g., Test/Starter) and approximate request volume.
• Steps to reproduce (minimal sample code or curl is ideal).

How to reach us

• Developer site → Support: Use the Support link in the developer navigation to open a ticket.
• Email: If instructed, send details to the support address shown on the developer site.
• Community forum: Search and post in the Deep Art community forum for peer help and known workarounds.

For security, never share API keys in tickets or forum posts.

Incident updates & release notes

• Release notes (API): Check the developer site for changes to endpoints, quotas, or SDKs.
• Status/Incidents: If a broader incident is suspected, watch the developer site or announcements for updates.

See also

• Errors & rate limits — troubleshooting
• API overview & authentication
• Get your API credentials (dashboard)
• Quick start (cURL): list styles → upload → fetch result