Saving fails — how to fix (Desktop)

Product: Deep Art Effects Desktop
Section: Saving & Export

Contents

• Symptoms
• Likely causes
• Step‑by‑step fix
• Format notes (PNG/JPEG/TIFF)
• FAQ
• See also

Symptoms

• Save or Export shows an error or nothing happens.
• The file does not appear in the chosen folder.
• Export dialog closes but no image is created.

Likely causes

• No write permission to the target folder (network drive, protected system folder, or external disk).
• Insufficient disk space on the target drive.
• Invalid filename or a very long path (Windows).
• Antivirus / ransomware protection blocks the write operation.
• Exported format options don’t match the image (for example, trying to save transparency to JPEG).

Step‑by‑step fix

1. Try a local, writable folder
   Save to Desktop or Documents instead of a network location or external drive.
2. Check free space
   Ensure there is enough space for the output (especially at high resolutions).
3. Shorten the path & filename
   On Windows keep the full path shorter and avoid special characters like :*?"<>|.
4. Run once with elevated rights (Windows)
   Right‑click the app → Run as administrator and save again. If this works, adjust folder permissions so admin rights are no longer needed.
5. Review security software
   Temporarily disable real‑time scanning or add an exception for the output folder/app (corporate Ransomware/Controlled Folder Access may block saves).
6. Try another format
   If JPEG fails, try PNG or TIFF. For very large images, export in a lossless format first, then convert if needed.
7. Lower export resolution (if enormous)
   Test a smaller size to rule out memory/IO limits, then increase gradually.
8. Test a different drive
   Save to an internal SSD if external or network storage is unreliable.

Format notes (PNG/JPEG/TIFF)

• PNG: lossless; supports transparency (alpha).
• JPEG: lossy; no transparency. If you need transparent backgrounds, use PNG or TIFF.
• TIFF: lossless; can store high‑quality outputs and alpha if enabled by your OS dialog.

FAQ

• Why does nothing happen when I click Save?
  Usually a permission or path issue. Try Desktop/Documents and a short filename.
• Where is my file saved?
  Use Save As… and note the folder shown at the top of the dialog; check your system’s Recent files as well.
• Can I recover a failed export?
  If the preview shows the result, try saving to a different folder or format immediately—no need to re‑render.

See also

• File formats & quality (Desktop, FAQ)
• Optimize performance (Desktop)
• Install on Windows (Desktop)
• Install on macOS (Desktop)
• Install on Linux/Ubuntu (Desktop)