Troubleshooting: crashes, missing saves & slow performance (Mobile)

Product: Deep Art Effects Mobile (iOS & Android)

Section: Troubleshooting (Mobile)

Contents

• Symptoms
• Quick checks (applies to iOS & Android)
• iOS/iPadOS — fixes
• Android — fixes
• Save issues (photos not saved)
• Performance tips (mobile)
• When to contact support
• See also

Symptoms

• App closes unexpectedly (crash) during style rendering.
• Process is very slow or appears stuck.
• Saving to the photo library/gallery fails or the image doesn’t appear.

Quick checks (applies to iOS & Android)

1. Free storage: Keep several hundred MB free for processing and saving.
2. Close background apps: Free up RAM before heavy renders.
3. Restart the device: Clears temporary states and improves stability.
4. Update the app/OS: Install the latest app version and current OS updates.

iOS/iPadOS — fixes

• Photos permission: iOS Settings → Privacy & Security → Photos → Deep Art Effects → set to All Photos (or Add Photos Only for import).
• Camera permission (optional): iOS Settings → Privacy & Security → Camera → allow.
• Reinstall (last resort): Delete the app, reboot, then reinstall from the App Store. Use Restore Purchases afterward if needed.

Android — fixes

• Storage/Photos permission: Android Settings → Apps → Deep Art Effects → Permissions → allow Storage/Photos & videos.
• Battery optimization: Settings → Battery → exclude the app from aggressive optimization so long renders aren’t killed.
• Clear cache (not data): Settings → Apps → Deep Art Effects → Storage & cache → Clear cache; then try again.

Save issues (photos not saved)

• Check permissions first (see iOS/Android steps above).
• Change destination (Android): Some gallery apps delay indexing—check your Files app/Downloads folder.
• Try a smaller export: Reduce resolution to verify that saving works at lower sizes.

Performance tips (mobile)

• Use smaller input images or crop before applying very heavy styles.
• Keep the device plugged in and screen awake during long renders.
• Avoid switching apps while rendering; backgrounding may pause or terminate the process on some devices.

When to contact support

If crashes persist, contact support@deeparteffects.com with: device model, OS version, app version, and a brief description (what style, approximate image size).

See also

• Get started on iOS (Mobile)
• Get started on Android (Mobile)
• Manage subscriptions & purchases (iOS & Android)