Sign‑in & entitlement sync issues (Mobile)

Product: Deep Art Effects Mobile (iOS & Android)
Section: Troubleshooting (Mobile)

Contents

• Symptoms
• Quick checks (applies to iOS & Android)
• iOS/iPadOS — restore access
• Android — restore access
• If purchases still don’t appear
• FAQ
• See also

Symptoms

• You have an active purchase/subscription but the app shows free features only.
• Restore Purchases seems to do nothing or returns an error.
• After switching devices, paid features aren’t unlocked.

Quick checks (applies to iOS & Android)

1. Same store account: Confirm you’re signed in with the same Apple ID (iOS) or Google account (Android) used to buy the app.
2. Network available: Connect to a stable Wi‑Fi or mobile network.
3. Latest app version: Update Deep Art Effects from the App Store/Google Play.
4. Device time automatic: Enable Set Automatically (time/date) to avoid token issues.

iOS/iPadOS — restore access

1. Open Deep Art Effects → Settings → Restore Purchases.
2. If nothing changes, check Settings → [your name] → Subscriptions and confirm the plan is Active for Deep Art Effects.
3. In App Store: tap your profile → ensure you’re signed into the correct Apple ID.
4. Optional reset: Sign out of the App Store, reboot the device, sign in again, then use Restore Purchases.

Android — restore access

1. Open Deep Art Effects → Settings → Restore Purchases (use the same Google account used to buy the app).
2. In Google Play: tap profile → Payments & subscriptions → Subscriptions and verify the plan is Active.
3. Update Play Store/Services: In Play Store settings, update Google Play Store and Google Play services if updates are pending.
4. Clear cache (not data): Android Settings → Apps → Google Play Store → Storage & cache → Clear cache; repeat for Google Play services. Reopen the app and Restore Purchases.

If purchases still don’t appear

• Reinstall the app, then Restore Purchases.
• Check with Apple/Google that the transaction completed (no “Pending” status or declined payment).
• Contact us at support@deeparteffects.com with your device model, OS version, app version, and the email/ID of the store account used.

FAQ

• Can I transfer a purchase from iOS to Android (or vice versa)?
  No—App‑Store purchases are tied to the original store account/platform.
• Will desktop discount codes (e.g., ART10) work on mobile?
  No—mobile promotions are handled by Apple/Google.

See also

• Manage subscriptions & purchases (iOS & Android)
• Get started on iOS (Mobile)
• Get started on Android (Mobile)
• Troubleshooting: crashes, missing saves & slow performance (Mobile)