Billing & invoices (FAQ)

Category: Licensing & Account
Section: Billing & Invoices

Where to find your receipt/invoice

After purchase, you receive a confirmation email with your receipt. Keep this email for your records.
If you need another copy (PDF), reply to the confirmation or contact support@deeparteffects.com with your order number and we’ll resend it.

Before purchase: Enter the correct billing name, address, and (if applicable) VAT/tax ID at checkout so these appear on your invoice.
After purchase: If you require a corrected invoice, contact support@deeparteffects.com with:
- order number
- legal billing name & address
- VAT/tax ID (if applicable)
  We’ll issue an updated copy where possible.

The checkout shows the final price including any applicable taxes for your region.
If you need your VAT/tax ID to appear on the invoice, enter it during checkout or include it in your support request for an updated invoice.

Desktop store purchases: Contact support@deeparteffects.com with your order number and a short note. We’ll review your request according to the store policy.
Mobile (App Store / Google Play): Refunds are handled by Apple or Google via your store purchase history.

I didn’t receive any email.
Check spam/junk folders and verify the email you used at checkout. If nothing arrives, contact support with your name and approximate purchase time.
Can you change the currency on my invoice?
The checkout currency is determined by the store settings and region; we can resend a copy but can’t retroactively change the transaction currency.
Can I get an invoice addressed to my company?
Yes—provide the company name, address, and VAT/tax ID (if applicable) and we’ll reissue the invoice where possible.